Are you Licensed and Insured?
Yes. Hiring a business that is licensed and insured guarantees protection for our staff and our clients. We are professionals! Safety first.
What areas in Deschutes County do you serve?
For Private Clients, we service Bend, Tumalo, and Redmond.
For Commercial Client, we service: Bend, Redmond, Sisters and LaPine.
How does this work?
After your information is submitted through the website and the method of payment is recorded, it is pretty simple—we sneak into your yard and steal your shit!
Do I have to sign a contract?
Nope. Service can begin or end with a simple phone call to: 541-617-1900.
Can I pick which day my yard gets serviced?
Nope. While we try to be as accommodating as we can, we do have a route to follow and where your address falls into our route will determine the day(s) of service. When you submit your client information, you will be informed of a service day.
Do you take credit cards?
Yes. Autopay is the preferred form of payment. We also accept cash and certified bank checks.
How do you bill?
- Weekly service: once your credit card is on file, we process your payment info the first week of each month. The Bomb Squad is a pre-pay service.
- One time clean-up: as soon as we agree upon a scheduled day we process the minimum $60 charge upfront. Once your yard is cleaned and the time and quantity of waste removed is recorded, your card will ONLY be charged a second time if the minimum service rate is exceeded. That charge is based upon a pro-rated rate of $60/hr.
Is it OK for my dog to be outside when you come?
Depends on the dog. Most of our dogs are really happy to see us and vice-versa. Some are guard dogs and are just doing their job and will send us to the ER if they’re given the chance—those dogs need to be confined!
Dogs act differently when you are not home, so if you’re not sure about yours, keep them inside or call to arrange for a meeting when you are home. If your dog won’t let us in the yard, we’ll let you know.
How do protect my dog(s) and yard from the transfer of poo-based disease?
Our tools and footwear are disinfected after each service. This does not guarantee anything, (think dog parks!) but we do our part to control what we can.
Do you take the poop with you?
Yes, of course! All the bombs are removed from your property. On occasion some bombs cannot be removed because they are frozen in a shady corner of your yard, lurking beneath piled leaves, or we happened to blink at a bad moment.
What do you do with all the poop?
In accordance with local regulations, it is brought to the landfill.
Do you give dogs treats?
Nope. Fortunately most dogs enjoy our company and we become fast friends. In addition, many clients have specific dietary preferences for their canine companions.
What happens when it rains?
We wear raingear, pick up soggy poop, and suffer!
What happens when it snows?
Snow over an 1″ deep prevents our ability to see the old poop…so, we get the day off. We will continue service as soon as possible. Some yards melt off sooner than others (based on aspect, shadows, etc) but when the snow finally does melt, your yard will be thoroughly cleaned at no additional charge. Please note, no credit will be issued for snow days because the poop is still there, waiting for us…!
What happens when it is smoky outside and the Air Quality Index is Hazardous?
We keep a very close eye on the AQI throughout the fire season. When AQI readings are above 150 ppm, we do not send staff outside to work. Please note, no credit will be issued for smoke days because the poop is still there, waiting for us…!
Do you work on Holidays?
Bombsquad staff DOES NOT WORK on:
New Years, July 4th, Thanksgiving, or Christmas Day. If you service day coincides with a Holiday, then we miss service that week. Please note, no credit will be issued for Holidays because the poop is still there, waiting for us…!