Dog Poop Removal FAQ – Everything You Need to Know
The Process: How does this work?
It is as easy as 1, 2, 3… 4!
- Step 1: Submit your information online
- Step 2: The Bomb Squad will follow up to confirm information and record payment details
- Step 3: The Bomb Squad shows up as scheduled and professionally removes dog poop from your property (while forming a fecal friendship with your Canine Crew).
- Step 4: You enjoy a clean yard every week, your face hurts from smiling so much, and you replace a gross, tedious task with more free time!
Pricing and Payments
The Bomb Squad has pooper scoop service rates as low as $60 per month. Pricing is based on the total # of dogs, and the frequency of service. Please check out our service calculator (here) to determine your service cost. A rate increase may occur when you have temporary dog guests, a large yard, or have a special request beyond our normal services.
No contracts! You can start, pause, or cancel your poop scoop service at any time by simply calling or emailing The Bomb Squad at: 541-617-1900 / turdologist@k9bomb.com
The Bomb Squad accepts all major credit cards and Auto Pay is the preferred form of payment. Cash and certified bank checks are also accepted.
The Bomb Squad is a pre-pay service.
Once payment information is recorded, your payment is processed during the first week of each month for the total amount of the poop scoop service plan you select.
If you selected a One Time Clean Up, we process the minimum $60 charge upfront. Once your yard is scheduled, cleaned, and the time and quantity of waste removed is recorded, your card will ONLY be charged a second time if the minimum service rate is exceeded. That charge is based upon a pro-rated rate of $60/hr.
All credit card transactions are subject to a 3.5% convenience fee.
Service Details
The Bomb Squad provides service to both residential and commercial clients in Bend, Redmond, Sisters, La Pine, Prineville… and all areas in between!
Not at this time. Where your property address fits into our route will determine the day(s) of service. We try to be as accommodating as we can, but we do have a route to follow. When you submit your client information, you will be informed of the service day(s)!
Once your service day is determined, staff will arrive within 15-30 mins of the same estimated arrival time each week. We pride ourselves on the consistent reliability of our optimized service routes.
If you prefer notification prior to service, staff is always happy to send you a 60 minute pre-service text message indicating their arrival time.
Yes, of course! All dog waste is bagged and removed from your property. Not removing the dog waste from your property and leaving it in your personal trash can is unprofessional and GROSS.
In accordance with local regulations, it is brought to the landfill.
Generally, the weather has little effect on our service. Excessive snow fall, dangerous road conditions, or hazardous air quality can sideline our poop scooping efforts, but that is very infrequent!
Snowfall: accumulated snowfall over 2″ inches deep reduces our ability to find the poop and clean up to our professional standard, so we get the day off.
Ice Storms: Central Oregon is prone to freezing rain on occasion and sometimes that prevents staff from traveling safely (even in 4×4 vehicles), or open gates due to frozen locks, latches, and hinges. Again, it is a rare occurrence, but it can and does occur!
Smoke: Central Oregon can occasionally experience hazardous air quality (typically July-Sept) and staff is not required to work when the Air Quality Index (AQI) exceeds 150 PPM. An AQI above 150 is considered Unhealthy, and has noticeable health effects when working outside for prolonged periods. We monitor the AQI closely and make decisions accordingly.
Regardless of the weather related event, rest assured we will continue service as soon as possible!
Please note, no account credit will be issued for snow, ice, or smoke days. The dog poop is still on the property and waiting for The Bomb Squad to scoop it!
Bomb Squad staff DOES NOT WORK on:
New Years, July 4th, Thanksgiving, or Christmas Day. If you service day coincides with a Holiday, then we will skip service that week.
Please note, no credit will be issued for holidays. The dog poop is still on the property and waiting for the Bomb Squad to scoop it!
Safety
Yes. Hiring a business that is licensed and insured guarantees protection for our clients, their dogs, and our staff. Do not accept anything less than a licensed and insured Poop Scoop Professional!
The Bomb Squad does our part to insure your dog’s health by disinfecting our tools and footwear after each service with a certified kennel-grade disinfectant.
While this is a necessary preventative measure to stop the spread of germs, it does not guarantee an immunity to circumstance (think dog park visits, dog walks, etc.).
For the most part, YES! Most dogs are really happy to see Bomb Squad staff and vice-versa!
That said, dogs often act differently when owners are not home, so sometimes we request that a dog be inside and secure during service to both ensure staff safety, as well as reduce your dog’s stress level during our visit.
If you’re not sure about your dog, keep them inside or call to arrange for a meet up when you are home. If your dog won’t let us in the yard, we’ll let you know and we can game plan together to find a solution!
The Bomb Squad DOES NOT give out dog treats! Fortunately most dogs enjoy our company and we become fast friends without treat-based coercion. In addition, many clients have specific dietary preferences for their canine companions.